If a claim for a benefit is denied, in whole or in part, the CERF Administrative Office will notify you or your beneficiary in writing.
This written notice will include:
If your beneficiary’s claim for benefits is denied and he/she disagrees with this decision, he/she may appeal the denial.
If, after contacting the CERF Administrative Office, you or your beneficiary believe the claim was handled incorrectly, an appeal may be filed, in writing, and sent to the CERF Administrative Office within 60 days from the date the denial of benefits is received. The appeal should be sent to:
CERF, 2121 Schotthill Woods Drive, Jefferson City, MO 65101
The written appeal should state the reason you or your beneficiary believe the claim was improperly denied and include any data or comments to support the claim. The Board will review appeals at the first Board meeting following 30 days from the date the appeal is received. You will receive a written notice of the decision regarding your appeal.